FAQ

We try to answer most of your questions in advance. However, if a question remains unanswered, please don’t hesitate to give us a call or send an e-mail.

Our crockery, glasses, cutlery and transport boxes are always washed at minimum 62°C in an industrial dishwasher. Cutlery is then packed airtight, the dishes and glasses in transport boxes. All other products are also thoroughly cleaned and disinfected after each rental. Our warehouses are regularly cleaned according to current hygiene standards.

We offer contactless delivery and collection. If this is not possible, we ensure a minimum distance of 1.5m and wear mouth and nose cover. We comply with the current hygiene and clearance rules as specified in the SARS-CoV2 health and safety standards, thus protecting our employees, their families, our customers and their guests.

We rent out to companies and individuals, for weddings, picnics, tea parties, dinners, trade fairs, events, film and photo shoots.

gotvintage is located in Berlin and rents out all over Germany and Europe. You can pick up most of our inventory in Berlin but we can also deliver it to you. Transportation costs are calculated on an individual basis, depending on volume and distance from Berlin. Please contact us for more information.

Our prices shown are for a rental period of up to three days and include the day of the event as well as the days of collection and return. Of course, the term of lease can be extended, so please request a quote for pricing on longer rental periods.

Our prices include a rental period of three days: the day the items are delivered or picked up, the day of your event and the day of return. Of course, the term of lease can be extended, so please request a quote for pricing on longer rental periods.

Unfortunately, due to the size and scale of our collection, we are unable to allow clients to hand select each item. You can, however, tell us which styles or colours you prefer for your event and our experts will ensure you receive a suitable selection.

No. Given the age and delicate nature of the articles we will clean the crockery for you and this service is included in the rental price. Simply and carefully scrape off any food before packing the items. Ensure textiles are dry before packing.

No. We expect you to redeliver our furniture and decorative articles in clean condition. Candleholders have to be free of wax, do not use sharp objects for cleaning. In case of heavy soiling, as well as wax residues we will charge an additional cleaning fee.

If you break or lose an item, we will deduct the replacement value (stated on the quote) from your refundable damage deposit. Please check the articles on receipt for completeness and damage.

The minimum order value is 150.00 Euro gross without packaging, shipping and delivery costs.

Due to high levels of demand we cannot offer reservations. Our principle is: First come, first served.

Yes, we deliver rental items Europe-wide upon request. Alternatively you can collect and return in Berlin. Furniture, tableware and glassware is usually transported by us. Please contact us for an individual transportation quotation.

The best way is to add the desired articles to your Rental request. Then simply add the details of your event and location and send us the wish list. We will then check availability and will send you a non-binding quote.

If the quote is still valid, just sign it and return it to us. You will then receive an order confirmation with further information regarding payment.

In case our quote has expired, please contact us. We will then check availability of the articles and send you an updated quote. Should some articles no longer be available, we will inform you and offer alternatives where possible.

We accept the following methods of payment: Bank transfer.

Yes, you can. If you cancel your order the following cancellation fees apply
– up to 61 days before pick up or delivery date, 25% of the rental costs;
– up to 14 days before pick up or delivery date 50% of the rental costs;
– within 14 days before pick up or delivery date, 90% of the rental costs will be charged.

Yes! We do offer individual styling services. Please contact us and tell us about your requirements and send us your mood boards.

Yes, of course! Please contact us and tell us about your requirements.

Unless otherwise stated our products are not B1 certified and are therefore match fire protected in accordance with class B3 (i.e. EN 13501-1 Class F). This does not mean that you cannot use our articles at public events. Please talk to your location/your event organiser to see if there is a fire protection officer on location, or the possibility of providing such.

We love challenges! Just tell us what you are looking for and we will try to find it for you.

Please add the desired articles to a Rental request and submit please let us know under comments that you would love to own the rental object(s). Should the article(s) be for sale, we will send you an offer or let you know otherwise.

Yes, simply send us photos and some information including your asking price. We will then decide whether the articles are a fit for our inventory and if so we will make you an offer for them.